Professional Practice in the Artificial Intelligence Era

A Research-Grounded Training Initiative on Responsible AI Use in Regulated Professions

Human-AI Interactions Research

Attentional and Behavioral Disengagement as Coping Responses to Technostress and Financial Stress : An Experiment Based on Psychophysiological, Perceptual, and Behavioral Data
- Contribution: This study shows that perceived techno-unreliability has a stronger impact than perceived financial loss on psychophysiological, perceptual, and behavioral responses, contributing to disengagement, as a coping response, and discontinuance in digital financial technology use.
- Method: 3 × 2 within-subject experiment (adapted Iowa Gambling Task, N = 15). We manipulated perceived techno-unreliability (variable response time delays) and perceived financial loss, and collected psychophysiological (EDA, ECG), perceptual, and behavioral data to investigate disengagement mechanisms.
- Citation: Korosec-Serfaty, M., Riedl, R., Sénécal, S. et Léger, P.M. (2022), Attentional and Behavioral Disengagement as Coping Responses to Technostress and Financial Stress : An Experiment Based on Psychophysiological, Perceptual, and Behavioral Data. Frontiers in Neuroscience, 16. DOI: https://doi.org/10.3389/fnins.2022.883431
Disentangling technostress and financial stress impacts on users’ psychophysiological responses and coping behaviors in the context of mobile banking.
- Contribution: This literature review establishes the need for the study by identifying four linked gaps: (1) mobile banking as an understudied technostress context, (2) limited integration of psychophysiological and behavioral outcomes in prior technostress research, (3) a lack of experimental work on interactions between technostress and non-technological stress (financial stress), and (4) convergent discontinuance-related outcomes across technostress and financial stress despite different antecedents.
- Citation: Korosec-Serfaty, M., Vasseur, A., Léger, P. M., et Sénécal, S. (2021). Disentangling Technostress and Financial Stress Impacts on Users’ Psychophysiological Responses and Coping Behaviors in the Context of Mobile Banking. In International Conference on Human-Computer Interaction (pp. 213-227). Cham: Springer International Publishing. DOI: https://doi.org/10.1007/978-3-030-77750-0_14
Other publications on technostress:
- Korosec-Serfaty, M., Riedl, R., Léger, P-M., et Sénécal, S. (2021). Investigating the Influence of Technostress and Financial Stress on Users’ Psychophysiological and Behavioral Responses: A Pilot Study. In 2021 Pre-International Conference on Information Systems (ICIS) Special Interest Group on Human-Computer Interaction (SIGHCI) Workshop.
- Korosec-Serfaty, M., Vasseur, A., Léger, P.-M., et Sénécal, S. (2020). Technostress in Work-Related and Non-Work-Related Usage Contexts: A Systematic Literature Review. In Pre-International Conference on Information Systems (ICIS) Workshop on Human-Computer Interaction (HCI) Research in Management Information Systems (MIS), 29(1).